Overview
Living Roots Home respects your privacy. This policy explains, in plain language, what information we collect when you visit livingrootshome.com, contact us about a project or join our newsletter, how we use it, and the choices available to you.
By using this website you agree to the practices described here. If anything is unclear, please reach out through our Contact page and we will explain.
Information We Collect
Information you give us. When you submit our contact form we collect your name, email address, optional phone number, property postcode, the service you are interested in, your preferred timing and the details you write in the message field.
Newsletter information. When you subscribe we collect your name, email address, optional postcode, the topics you select, your preferred frequency and your consent record. When you unsubscribe we collect the email address you ask us to remove, the scope of your request and any optional reason or feedback.
Information collected automatically. Our hosting environment may record basic technical information such as browser type, device type and the pages requested, in order to keep the site secure and working properly.
How We Use Your Information
- To respond to your enquiry and arrange a walkthrough or estimate
- To prepare, deliver, service and warrant work you ask us to carry out
- To send the newsletter you requested, at the frequency you selected
- To honour unsubscribe requests and maintain accurate preferences
- To keep records required for accounting, contractual and legal purposes
- To protect the website against misuse, spam and fraudulent submissions
Legal Basis And Consent
We process enquiry and project information because it is necessary to respond to your request and to perform a contract with you. Newsletter information is processed on the basis of the consent you give when subscribing, which you can withdraw at any time using our unsubscribe page. Records are also kept where we have a legal obligation to do so.
Cookies And Similar Technologies
This website uses only the cookies and local storage essential to make pages load and navigation function as expected. If we ever introduce analytics or advertising cookies, we will update this policy and ask for consent first.
Sharing Your Information
We do not sell, rent or trade your personal information. It may be shared only with:
- Our email delivery provider, purely to send newsletter messages you asked for
- Trusted trade partners or suppliers directly involved in your project, and only the details they need
- Professional advisers and authorities where the law requires it
Every provider we work with is expected to protect your information and to use it only for the purpose we engaged them for.
How Long We Keep Information
Enquiry details are kept while we are in discussion with you and for a reasonable period afterwards, in case you return to the same project. Project and warranty records are kept for as long as the contract, warranty and applicable law require. Newsletter details are kept until you unsubscribe, after which the address is removed from the mailing list and only a minimal record of the request is retained so that we can honour it.
Your Rights And Choices
- Ask what personal information we hold about you
- Request a correction of anything inaccurate
- Request deletion of information we no longer need to hold
- Withdraw consent for marketing at any time via our unsubscribe page
- Ask us to restrict or object to certain processing
To exercise any of these rights, contact us using the details on our Contact page. We will respond promptly and may ask a question or two so that we send the right information to the right person.
Keeping Information Safe
We use reputable service providers, access controls and secure connections to protect the information you share with us. No method of transmission over the internet is completely infallible, so while we take protection seriously, we cannot promise absolute security.
Children’s Privacy
Our services are intended for homeowners and adults. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.
Links To Other Sites
Our pages may link to mapping services, supplier websites or articles elsewhere. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.
Changes To This Policy
We may update this policy as our services, providers or legal obligations change. The current version always lives on this page, and the wording of the policy itself tells you it is the version in force.
How To Reach Us About Privacy
For any question about this policy or your information, use the Contact page on this website, call us on +1 979-798-4227 or email contact@livingrootshome.com.